Home2 Suites by Hilton Charlotte Airport

After about 40 minutes of waiting and two calls to the hotel, we were picked up by the shuttle. The driver was friendly at least. The two women working at the front desk weren’t helpful. I requested a crib shortly after making the reservation. The receptionist said that there are no cribs available and sent an employee to check if they had any playpens as an alternative. We never heard back from any employee regarding the status of this. A courtesy call notifying us that there was not a playpen would have been appreciated. Additionally, we requested shuttle service for 5 am the next morning. Per the employee working the front desk the next morning, the shuttle service was never requested the night before. All around a poor experience.

We booked a room last minute due to plane cancelations and we were happy to see that H2Suites was well priced. That's about the only thing that went well. The driver for the shuttle was very polite and prompt. The woman working the front desk was extremely rude. She was talking to someone on her personal cell phone and was letting the hotel phone ring as we were walking up. We got our room key and left for our room, but when we got to the room the key didn't work. My wife stayed with the bags at the room door and I left to get another key. This time the woman at the desk was absorbed watching pug videos on her phone. I explained that the room key didn't work, and she asked me what my room number was - 425 - and made another key for me. When I got back to the room my wife said that she thought that she heard someone in the room. I tried the key but it didn't work again. We went back to the front desk and explained that the key didn't work and we were sure that someone was already in the room. She said - while looking at her pug videos - that 425 doesn't have anyone. we had her double check and she told us that we must have misheard her because our room was 423. I told her that she told us 425, and I showed her the slip for the card that she gave me that said 425. She didn't even apologize, took my slip and wrote 423 on it with a new card. We got it the room and it immediately smelled like stale urine. The ac was partially disassembled, all the furniture doors/drawers were open for some reason, and the carpet was littered with nasty stains. We asked for a refund/cancelation and left. She didn't give me any grief on the way out, but I'm not confident that she actually canceled the charge so I'll have to followup. Don't stay at this hotel - Motel 6 would put this place to shame.

I had a great stay here the staff was friendly and the breakfast was complimentary, could use bacon but since it was free no complaints. My check in was fast and friendly. Ella and Grace were very helpful and extremely friendly. They dealt with multiple people checking in at the same time and gave everyone attention, suggested eating options, parking, shuttles and even gave coupons and waters, they are great at their job. My room didn’t smell great and was lacking in the cleanliness department it also was very hot on my floor but I did Love the studio apartment feel, and the lady at checkout and shuttle driver were great too. I will stay here again mostly because of the great service, free shuttle and closeness to the airport.

I had a quick turnaround in Charlotte and this hotel far exceeded any of my previous Hilton stays there. The staff was welcoming and inviting, and the two ladies were very pleasant to deal with when I arrived Monday morning. I had no problems getting a shuttle (although you should know to call the hotel to arrange pickup from the airport - I did ask through the app). No problems with checking in, coffee was available and hot with options, and the rooms had a really nice layout and were pleasant. It was extremely cold, hot shower, everything was just like you'd expect it to be to make you feel at home. I honestly wish I had more time in there. Be sure you put your name on the list if you want to go back to the airport (that wasn't an issue, just FYI). This is where I'll stay when I go to Charlotte and when I don't want to go downtown!

perfect spot for us to rest rather than being stranded at the airport following a flight cancellation! worth noting rooms are well stocked with a kitchenette so you really could make this place work for you to live out of for a few days! beds were comfortable, rooms were clean, and staff was friendly and efficient. they have a 24/7 shuttle that leaves on the hour & half hour to the airport as well and the drive is only about 5 minutes. very solid airport hotel option

I had a quick turnaround in Charlotte and this hotel far exceeded any of my previous Hilton stays there. The staff was welcoming and inviting, and the two ladies were very pleasant to deal with when I arrived Monday morning. I had no problems getting a shuttle (although you should know to call the hotel to arrange pickup from the airport - I did ask through the app). No problems with checking in, coffee was available and hot with options, and the rooms had a really nice layout and were pleasant. It was extremely cold, hot shower, everything was just like you'd expect it to be to make you feel at home. I honestly wish I had more time in there. Be sure you put your name on the list if you want to go back to the airport (that wasn't an issue, just FYI). This is where I'll stay when I go to Charlotte and when I don't want to go downtown!

I had a great stay here the staff was friendly and the breakfast was complimentary, could use bacon but since it was free no complaints. My check in was fast and friendly. Ella and Grace were very helpful and extremely friendly. They dealt with multiple people checking in at the same time and gave everyone attention, suggested eating options, parking, shuttles and even gave coupons and waters, they are great at their job. My room didn’t smell great and was lacking in the cleanliness department it also was very hot on my floor but I did Love the studio apartment feel, and the lady at checkout and shuttle driver were great too. I will stay here again mostly because of the great service, free shuttle and closeness to the airport.